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I was also told that my date of birth and email address were also invalid. Back to Eir to get connected and have been passed around from one department to another ever since.Now at this stage I had to have a chat with myself and advise myself to cool down. DO NOT sign up with this company – Please read the reviews and take heed. Was almost there at one stage, but told at the last minute I would need to contact Loyalty to complete.Well I said if I don’t exist or my contract never existed therefore I am not under contract to the company and could they confirm this by email. Got onto them, they hadn’t a clue what to do, and tried to charge me twice as much as the bundle I was trying to sign up for. Back to customer services, a couple of web chats with them, the transcripts are a joke – lots of ‘we understand your concern, we appreciate blah blah blah’ but no answer. was eventually told it was escalated, come back on Wednesday we will have a result.Went back on wednesday, was given a word for word regurgitation of the previous chat (where again I was told to come back wednesday) I pointed out that it was indeed Wednesday, got back ‘ we understand your frustration…..’ 5.The sales promised 8mb speed, but got near zero speed at the beginning.After numerous phone calls and 10 days waiting time, got 2 line faults fixed, but speed is only 2mb-4mb and very unstable. Because they are losing clients by the thousands as they are so bad and to compensate they make the customers pay for their lack of professionalism.
Today I received an email stating that broadband would not be connected until 1st March – 18 days after placing the order and way over the 5 – 10 days advised by your customer service representative. I feel that I have been misled into signing up to your service and have been sold a service under false pretences.
It looks like they harass their few clients left in order they leave to the competition. I had problems with EIR since day 1, had to wait 2 weeks for internet setup and after that I had to wait another 2 weeks for TV set up.